I send you very simple and explicit instructions to USE THIS PARTICULAR PROGRAM. Then you fucking email me, "So I was using OTHER PROGRAM and it wasn't working so then I switched to the ONE YOU TOLD ME TO USE..."
I don't care that the correct program isn't working properly, honestly, because you cannot follow instructions. I practically BULLET POINT my questions to you and you will answer one of them. ONE. Sometimes it's the first question, sometimes it's the last. HOW MANY TIMES DO I NEED TO SAY I NEED FUCKING INFORMATION TO FIX YOUR PROBLEM.
This has been an IT moment.