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not winning here at all. i am so not good at sitting still passively doing nothing. and i have to listen in case i get asked a question. i cant fudge my way thru as it wil be very obvious and the entire company is there. focussing on the fact it is raining so i could be doing much exciting anyways. and at least my water tank is filling slowly again.
these look good btw Raw Gingerbread Men thinking about things i can do for xmas but still leaning towards a small amount of raw fruit cake, various nuts, meat, fish, veges, berries and cream.
why is customer service in this country so horrific?
why is telecom such a pain in the ass?
Here's the story. I had a contract for two lines because back in the day there was a fax line. Broadband was put on that line.
Then, I got rid of this and that, and didn't enter a new contract for that line. I said I wanted it to be disconnected at the end of teh term. I did this for the last *THREE MONTHS* in phone calls.
Broadband was moved to our regular line. EFTPOS moved to broadband on that line. All other broadband things moved onto that line. Everything set up as far as I know.
Then I get the bill. I'm being charged for the line for NEXT MONTH. WHAT? I call them, and everyone is like "when did you ask for this line to be disconnected?" I named when I called, the person to whom I spoke, and what they told me (i take copious notes). They say "oh, we have none of those notes in our system."
I swear to god, it's like they talk to you, explain everything, etc etc etc, and then I verify everything -- this is the amount I'll pay, etc etc etc -- and guess what? Then I call back and it's as if I never called.
I could call back in 5 minutes and they probably would have no record of my phone call for goodness sakes! It's *SO ANNOYING*.
Oh Zoe I can totally empathise with you. I had a meeting with St John's area manager the other day, we listened to a tape of an emergency call that one of my residents made. Four times we could hear the Villa number and street address being told to the ambulance operator, but this information did not get to the ambulance driver so they went to the wrong place. For some reason the area manager refused to see it was his issue, and kept blaming my resident and our emergency alarms people for not saying the words 'this is in the village not the resthome'. What kind of service is that I ask you? Particularly when we pay for those damn ambulances.
Girls I am so with you on NZ customer service. if I had my way EVERYBODY in customer service would be trained "treat your customers as if they are second to none". But sadly people take their sh-t to work, and the boundaries become blurred, and so many people don't give a damn any more etc etc etc etc
I leave DH to do all those growly calls, and he usually gets through.....althou we have just had an issue with a tunnel charge in Australia.......
we knew that we had been through the clem 7 tunnel, so when we handed the rental back in they advised us to call this number and pay for a day pass. (cos it happened that day), so we duly called, paid, and got on a plane and flew home to NZ. Now we get an advice in the mail (3 months later) that they have charged us an admin fee of $50 !!!! because we didn't pay the fine. They charged the thrifty car company, who put it on our visa !!!
So we have steam coming out ears over that one !!!!! I tell ya - they know that the phone calls across the ditch are prohibitive, so people generally put up and shut up !!!!!!!Hmmmmm not happy campers this end !!!!!
"never let the truth get in the way of a good story "
Hell yeah Gwamma, one of the most useful lectures I ever attended during my nursing training pointed out that we should never use the word patient but should refer to them as clients. The word patient counjures up all sorts of images of meek people sitting around waiting to be told what to do and how to do it, whereas the word client gives them much more power and makes you, the service provider, treat them with more respect. So now whenever I get bad service somewhere I think to myself 'am I a patient or a client?', how does the person see me?
i have only had one drama with telecom and that was when i moved and the cable wasnt in yet. they never lost any records of my calls or anything like that. i just felt it was a drama as it took a week and i couldnt work. i think customer service issues arent necessarily just this country. it is a universal problem. so i dont whine. i am always polite and always say please, thankyou and smile and just go elsewhere if i get annoyed.
back in my meeting. we got an hour for lunch so i made a salad, sprinted around the non windy part of the block and back and now am eating the salad. making out like i know what i am doing lol
So now whenever I get bad service somewhere I think to myself 'am I a patient or a client?', how does the person see me?
i tell my kids to carry themselves like royalty but not to be stuck up. one thing that absolutely fascinates me is how people treat other people they dont know. what makes them decide who to defer to and who to try to dominate? who to pay attention to and who to ignore?
Bleurgh....I'm hosting an education session for caregivers in my centre to day, and they're all standing in the sunshine outside my office smoking, and of course its coming in the window....cough....cough.....
I'm trying to make them like me and want to reduce some of the barriers between our two workplaces so I really don't want to go out there and tell them to bugger off.
Seaweed - I have one teleconference a week, luckily no webcam either, so I just potter about on the internet and take toilet breaks and make cups of tea. Generally they don't specifically ask me questions so I usually get away with it. I prefer to read the minutes afterwards to catch up on what we talked about!
lmao the thing is i never know when they are going to ask me a question so i do have to be careful. this is a full day and i dont think anyone is doing minutes. at this rate, i would be outside having a cigarette with them lol i used to sweat the ciggie thing but i really dont care. it is just smelly altho i find that depends on the person as some people i really dont mind at all and some i cant breathe near. it doesnt change someone's behaviour like alcohol and even the air we breathe is dodgy. i also still maintain that smoking in extreme moderation is better for you than the amount of sugar most people eat.
hell yeah. pick your nefarious habit. you are prob better off out there with them anyways as you are in the sun and there is air circulating. misabi cant watch the movie in case anyone on my conference call can hear it!
Yes, standing around in the sunshine does look mightly appealing just now.
Heading off to pick up the kids in about 5 mins though so it won't kill me in that time. Off home to my spring cleaning this afternoon. I've been slowly chipping away at it all week because we are having a cocktail party on Saturday and you know how people get into the kitchen looking for stuff and start ferriting around in the fridge! Gotta make them think I live clean!
i reckon you need to challenge your system once in a while. no sun here. we have wind and rain. i had to wear my heavy hunting jacket and a hat on the way around the block and then put my jeans in the wash when i got home as they were wet and muddy.